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1) Will your volunteers be COVID safe?

Government guidelines are changing continually and our risk assessments will be updated to reflect this. Our volunteers will be provided with all the PPE kit needed and will work to the current guidelines. The safety of all is of paramount importance to us. You leave your tree outside for us so you can remain socially distanced from our volunteers at all times.

2) This sounds like a great scheme, how do I register?

Registration is easy! We are handling everything ourselves so just register online here and we will do the rest.

3) Can I specify the day I would like my tree to be collected?

We will get back to you to confirm which day we will be in your post code area, so please do keep an eye out for an email update from us. We ask that your tree is left out by 9am on the day of collection.

4) My tree is over 6ft, will you still collect it?

Yes! No tree is too big or too small. If your tree is very large, please do contact us on 01905 885777 to let us know so we can be prepared and send the right sized vehicle.

5) I have more than one tree; is that okay?

Absolutely, just make sure you make a note when you register so that it gets picked up when we organise the routes.

6) Where shall I leave my tree?

The best place to leave your tree is where our volunteers can see it easily, as long as it not causing an obstruction to pedestrians or vehicles. Upon registration, you will be asked where your tree is likely to be left.

7) What time should I leave my tree out?

Although we cannot guarantee what day your tree will be collected, we ask that all trees are left out by 9am on the day of collection.

8) My tree has already been picked up

Each year we find this does happen. It could be that your local Council or well-meaning neighbour has taken the tree already. If we have left a card for you to say we couldn't find it, please call us on 01905 885777 to let us know it has already been taken.

9) My tree has not been collected, what do I do?

It may be that our volunteers were unable to find your tree and will have left a calling card. Please call the number that is advertised as soon as possible so that we can try to arrange an alternative collection day.

10) Do I have to be at home when you collect the tree?

No, if our team are unable to find your tree they will leave a calling card with a contact number if you believe your tree has been missed.

11) I can't volunteer but would like to help sponsor a vehicle

As you can imagine we will hopefully have a lot of Christmas trees to collect. We need a lot of vehicles and manpower to help. Some of our volunteers provide their own vehicle but we do sometimes have to hire vans. If you would like to sponsor a van, please call the fundraising team on 01905 885777.

12) I live on a new build estate and people don’t seem to find my house. Can you still collect?

Yes, we can! There is an opportunity for you to let us know any collection details when you register. We just ask you to be as specific as possible so that our volunteers can find you with ease.

13) Can you collect from my place of work?

If your workplace has had a tree for the festive period, then yes we can. Please just make a note of any access requirements when you make your registration.

14) What happens to the tree after collection?

Trees R Us based in Worcester will be collecting all of the trees from a central point. They will chip all the trees and will make use of the chippings in their environment.

15) I have got an old tree as well as my one from this year, can you pick this up at the same time?

Yes, we can. Please remember to add that there are two trees to be collected when you complete your registration.

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