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I have booked my tree, what happens next?

q1 Thank you so much for supporting the Grace Kelly Childhood Cancer Trust and booking your Christmas Tree collection. We will be in touch with you over the festive period to confirm the arrangements, in the meantime if you have any questions then please do contact us on [email protected] or telephone 01905 885777

When will my Christmas tree be collected?

Our collections will be taking place on: Wednesday 5th January: B60, B61, B96, B97, Barnt Green, Alvechurch, Feckenham and Inkberrow. Thursday 6th January: WR1, WR3, WR4, WR5, WR7, WR9, WR10 and the villages local to the charity to include: Crowle, Upton Snodsbury, Broughton Hacket, White Ladies Aston and Drakes Broughton. We have Friday 7th January as our additional day of collections if needed. We cannot provide an exact time of when your tree will be collected so we ask that your tree is put outside ready to be collected no later than the day before if possible. In the event that adverse weather conditions or COVID-19 affects our planned collection days, we will be in touch with you. No matter what, we are committed to collecting your tree.

Where should I place my Christmas tree?

COVID-19 Precaution We kindly request that your tree is placed in a highly visible, safe location with minimal touch points for our volunteers. Under no circumstances are volunteers to enter your property (home, shed, back garden) to collect your tree. Ideally, where possible, trees are to be placed roadside for volunteers to collect safely.

What is the latest date I can register my Christmas tree?

Due to the routing, planning & volunteers needed we can only accept bookings until 12 Noon on Monday 3rd January 2022.

Do I need to be at home for the collection

No. Just leave it in your designated place ready for us to collect providing we can access it.

What if we have adverse weather conditions?

At this time of year the weather can be unpredictable, especially in some of our rural areas. We shall endeavour to get to you within the specified days but our volunteers will not be travelling in risky conditions. If it is windy please try to keep your tree from blowing away by anchoring it if you can. Let us know asap if you have to change the location of your tree by [email protected]

What if my Christmas tree isn't collected

Did you get a postcard through your door saying that we have called to collect? If YES, was your tree in your specified place before your pick up day? Please let us know where the tree is. If NO then please get in touch with full details of name, address inc postcode, position of tree. Please note we may not be looking for your tree if you didn’t get an email and registered your tree online. Please email to contact us [email protected] as soon as possible.

I forgot to put my Christmas tree out, can you come back to collect it?

We will endeavour to collect all of the Christmas trees registered, if you forget to put your tree out please let us know ASAP by emailing [email protected] or telephoning 01905 885777.

Do you need any volunteer help?

Yes! We are always looking to expand our tree-mendous volunteer army and we would love to hear from you. If you are interested in supporting this year’s campaign and help to collect trees please drop us an email to [email protected] or telephone 01905 885777.

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